Patron Protection

Most people play casino games for the enjoyment of playing. This means playing to a reasonable limit, and within their own financial means. For a small percentage of players, gambling games are not a form of entertainment; they are a problem, which must be taken seriously.

If you or someone you know needs help, support is available: 

Stardust Casino is committed to promoting responsible gambling by providing access to information, resources and limit setting tools located within the gaming account, to help manage and limit play, control access to gambling sites, and help you play responsibly.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 19, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

How to Play Responsibly

  • If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask yourself why you are still “playing.”
  • Treat the money you lose as the cost of your entertainment. Treat any winnings as a bonus.
  • Set a dollar limit and stick to it. Decide before you go not only what you can “afford” to lose, but how much you want to spend. Do not change your mind after losing. Click here to help understand your Cost2Play.
  • Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  • Expect to lose. The odds are that you will lose.
  • Make it a private rule not to gamble on credit. Do not borrow money to gamble.
  • Create balance in your life. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities.
  • Avoid “chasing” lost money. Chances are the more you try to recoup your losses, the larger your losses will be.
  • Don’t gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.
  • Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.
  • Most people play casino games for the enjoyment of playing. This means playing to a reasonable limit, and within their own financial means. For a small percentage of players, gambling games are not a form of entertainment; they are a problem, which must be taken seriously.

Help Yourself Play Responsibly:

SET YOUR OWN LIMITS

Stardust Casino believes in responsible gaming and wants everyone to be able to play in a safe and comfortable environment. As a player you are able to set limits that help manage your level of play on the site.

How to Set Limits at Stardust: Login to your account and navigate to the Menu > Open My Account > Responsible Gaming. From here you can set any of the below limits.

Spend Limit – Set the total amount you can bet during the selected time period (daily, weekly or monthly).

Deposit Limit – Set the total amount you can deposit in a day, week or month.

Single Wager Limit – Set the maximum amount you are able to bet on any single bet on any game.

Time Limit – Set the maximum amount of time you are able to play on a daily basis.

Cool Off – choose to temporarily stay away from the site by choosing a cool-off period for a set duration between 3 and 30 days.

Self-Exclude – choose to exclude yourself completely from the gaming site for a set duration.

 

 

BetGuard lets you opt out of all regulated online gambling in Ontario. It is your decision and it’s both simple and secure.

BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Boyd Interactive.

BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).

Myths & Facts 

  • Myth: You have to gamble every day to be a problem gambler. Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other difficulties for themselves and the people around them, then they have a gambling problem.
  • Myth: Problem gamblers gamble at any opportunity on any form of gambling. Fact: Most problem gamblers have a favorite form of gambling that causes them problems. Some gamblers also engage in secondary forms of gambling, but these are not usually as problematic.
  • Myth: Problem gamblers are irresponsible people. Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. When a person is having a problem gambling episode, that person is unable to control their gambling and in this compromised state their actions look like irresponsible behavior.
  • Myth: Children are not affected by problem gambling. Fact: Surveys show that about 10% to 15% of American and Canadian youth have experienced gambling-related problems and 1% to 6% of these individuals may satisfy diagnostic criteria for pathological gambling. Additionally, children of problem gamblers have been shown to be at a higher risk of developing health-related behaviors. This includes alcohol and drug use, problem gambling, eating disorders, depression and suicide.
  • Myth: Financial problems are the main reason that problem gamblers’ relationships break down. Fact: It is true that money problems play an important part in ending relationships, however, many non-gambling partners say that the lies and lack of trust is the biggest cause.
  • Myth: If a problem gambler builds up a debt, the important thing to do is to help them get out of the financial problem as soon as possible. Fact: Quick fix solutions are often attractive to everyone involved and may appear to be the right thing to do, however, “bailing” the gambler out of debt may actually make matters worse by enabling gambling problems to continue.
  • Myth: Problem gambling is easy to recognize. Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.

How Gambling Hurts

People with a gambling disorder will gamble every chance they get. When they’re not gambling, they’re often thinking about it:

  • The thrill of gambling
  • The anticipation of their next “big win”
  • The friends and family members who are upset with them
  • The bills they can’t pay
  • Many individuals with a gambling problem find themselves in serious financial trouble, which creates tension in their relationships. Many also experience loss of friendships, depression, anxiety and GI and other health issues.

The repercussions of gambling addiction don’t end there. Children of people with a gambling disorder are at a higher risk of developing issues such as problem gambling, alcohol and drug use, eating disorders, depression and even suicide.

Signs of Problem Gambling

Are you, or is someone you know…?

  • Preoccupied with gambling
  • Secretive about gambling habits, and defensive when confronted.
  • Increasing bet amounts when gambling in order to achieve the desired excitement (“high”).
  • Trying unsuccessfully to control, cut back, or stop gambling.
  • Restless or irritable when not gambling.
  • Gambling to escape problems.
  • “Chasing” losses with more gambling.
  • Lying to family and others about the extent of gambling.
  • Committing crimes to finance gambling.
  • Jeopardizing or losing relationships, jobs, education or career opportunities because of gambling.

Relying on others to bail out or to relieve a desperate financial situation caused by gambling.

Randomness of Play

All games provided by Stardust run on Random Number Generators (RNG). RNGs use a mathematical algorithm designed to generate only random numbers that have no pattern, meaning that every spin or round of a game is independent of all prior and future ones. You will have exactly the same odds of winning as you did on every other occasion, regardless of time or money spent.

How to Get Help

If you or someone you know exhibits one or more of the signs for problem gambling, consider seeking assistance by utilizing some of the help options available to you.

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Call ConnexOntario 24/7 at 1-866-531-2600. Text at 247247 or chat at www.connexontario.ca.

For more information on problem gambling, you can also seek further advice or counselling from:

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Contact

If you have questions about our Responsible Gambling policies and procedures, or if you need additional support, please contact support@on.stardustcasino.com. Our customer service team is available 24-hours a day, 7-days a week for player assistance.